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FAQs

Asian Panorama Private Limited Link Page Image for Contacting Asian Panorama
Asian Panorama Private Limited Link Page Image for Contacting Asian Panorama

FAQs We have Tried to answer Common Question that are asked here on this. If you have any question that has not been answered here feel free to us on any of chat App and if the question is qualifying that we will add the question here as well.

Order Related Questions

Q: How Can I Make A Order?

Answer: You Can Order Directly From Our Website, Facebook, Twitter, Telegram, WhatsApp OR Email Us. All Links Can Be Obtained From Contact Us Page. More Methods Are On There Way.

Q: What Is Required To Make / Place Order?

Answer: Product Understanding Such As Materials, Type Of Product, Legal Age To Import, Legally Allowed To Make Payments Incase Of Individual.
For Business: Legally Allowed And Recognized Business. And Other General Requirements Are Effective.

Q: What Is The Minimum Order Quantity Requirement?

Answer: For Most Item 100 Piece Are Enough For A Carton. For Other Item Such As Full Kits With All Accessories Less Than 50 Quantity Orders Can Fill A Carton.
We Will Recommend 100 Piece Per Item As This Will Decease And Balance Price For One Shipment.  
Note: The Higher Quality You Order The Lower Your Total Price Per Item Is. For Lowest Price Order Quantity Should Be Minimum 3000 Pieces Per Item. For Other Items Such As Complete Kit We Can Make Adjustments.

return Related Questions

Q. Do You Accept Returns?

Answer : No, We Do Not Accept Returns. We will replace the product with manufacturing defect only.

Q. Why You Do Not Accept Returns?

Answer: We Do Not Accept Returns Because We Are Manufacturer And When You Make A Purchase You Are Charged Manufacturer / Factory Price Which Is Actual Price Of The Product And Does Not Includes Any Retail Charges. We will replace the product with manufacturing defect only.

Q. What If A Item Is Defectives?

Answer: We Do Perform Quality Checks Before Shipping But If The Error Is From Us We Will Adjust The Price Of Defective Piece Within Your Next Order or We will replace the product with manufacturing defect.

Q. What If I Do Not Want The Product Anymore Which I Already Ordered Or Want To Change Quantity Of Product?

Answer : After You Make A Order We Do Not Start Processing Immediately And Wait For Payment; After Receiving Your Payment It Will Take 24h To 48h Before We Change The Status To Processing Which Means You Have Until Processing Start To Cancel Or Make Changes To Your Order.

Q: What If I Ordered Wrong Item / Product?

Answer: Once The Processing Status Is Updated We Can Not Make Changes But Before Processing You Can Make Corrections By Emailing Us At [email protected]

Q: What If I Mistyped Address?

Answer: You Can Email Us, WhatsApp, Telegram Us With Your Order / Invoice Number Once Verified That You Were The Person / Business Who Placed The Order, We Will Make Changes To Shipping Address. Note Shipping Address Can Only Be Changed Before Order Package Is Handed Over To Shipping, Cargo Or Agency. Once Package Has Been Handed / Taken By Shipping Company We Will Not Be Able To Provide Any Help. You May Contact The Shipping, Cargo Or Agency Your Self To Make Any Changes.

Shipping Related Questions

Q: What Are The Shipping Methods You Provide?

Answer: Since We Provide FOB Price We Let The Customer Decide Which Method To Use.
We Provide Multiple Shipping Methods. we Mostly Let Our Customers To Use Their Own Partnered Shipping, Cargo Or Agency Because In This Way Customer Gets More Trustable Service And Suitable Pricing. Biggest Benefit Of This Is That Since Customer Is Using Their Own Company They Have Complete Control And Are Inform Of Every Alert By Shipping Company. Incase a customer does not have their own shipping partner or the shipping company does operate in pakistan. We provide Express shipping for smaller packages which typically is 5 – 15 days according to express delivery companies. For Larger Orders that are over the 20 KG limit of express shipping we provide other options such as cargo.

Q: What Are The Shipping Method You Will Use If The Customer Does Have Any Partner Shipment Company?

Answer: Normally We Will Use DHL, TCS, Or Any Partner Company like FedEx, USPS Or other similar option. This Is The Fastest Method To Get Shipment.

While If There Is Any Discounted Price Available From Any Agency Since Some Agency Provide More Than 50% Discount On International Shipping Time To Time We Will Ask The Customer To Use One To These. (But These Agency Do Not Provide Good Tracking Services And Many Take Very Long To Deliver Your Order Package.
For Very Bulk / Heavy Item We Will Advise Customer To Use Cargo Service For The Following Reasons:
1. Cargo For Heavy Item Is Very Cheap Compared To Any Other Services Mentioned Here.
2. Cargo Does Takes Longer Time But Is More Better Than Any Other Service Because In Cargo Packages Are Less Likely To Be Damaged By Overloading Their Facilities.
3. Cargo Is Used For Heavy Or High Bulk Order Quantities By All Major Companies / Brands Because Charges/Fee Are More Economical In These Cases.

Q: What Option Should A Customer Should Choose?

Answers:
Method # 1:
Normally A Customer Should Use DHL, TCS, Or Any Partner Company Of FedEx, USPS Or Any Such Service Because This Is The Fastest Method To Get Shipment.
Method # 2:
While If There Is Any Discounted Price Available From Any Agency Since Some Agency Provide More Than 50% Discount On International Shipping Time To Time We Will Ask The Customer To Use One To These. (But These Agency Do Not Provide Good Tracking Services And Many Take Very Long To Deliver Your Order Package.
Method # 3:
For Very Bulk / Heavy Item We Will Advise Customer To Use Cargo Service For The Following Reasons:
1. Cargo For Heavy Item Is Very Cheap Compared To Any Other Services Mentioned Here.
2. Cargo Does Takes Longer Time But Is More Better Than Any Other Service Before In Cargo Packages Are Less Likely To Be Damaged By Overloading There Facilities.
3. Cargo Is Used For Heavy Or Hugh Bulk Order Quantities By All Major Companies / Brands Because Charges/Fee Are More Economical In These Cases.

How can i Track my Shipment?

We will provide the tracking number provided by the shipping company. (Some companies do not provide tracking number).

How long does it take for a product to arrive?

It normally takes 5 – 15 days according to express shipping companies. While Cargo takes 10 – 25 day on Average. the exact time it may take to deliver you order depends on the shipment company, Area of delivery, method Chosen for shipment.
Average time always has been 5 – 15 days.

Custom Product Order Questions

Q: What If I Want To Order A Custom Designed Product?
Answer: Yes, You Can Customized Product, Design, Material, Your Own Branded Item From Us. But We Will Required Alot Of Information From You To Make The Best Product According To Your Ideal Design E.T.C.
Before Making Bulk Quantity Order Make A Sample Order It Will Be Costly But It Will Be Worth It Because You Will Be Able To Check The Product In Your Own Hand And Make Any Amends You Feel Needs To Be Make.

Custom Branding Questions

Q: Do You Provide Custom Branding Such As Logo Printing E.T.C.?

Answer: Yes, We Provide Custom Branding.

Q: What Kinds Of Branding Do You Provide For Products?

Answer: We Provide Many Type Of Customization Brands Including But Not Limited To Screen Printing, Heat Transfer Sticker Print, Sublimated Print And Many More. We Provide Almost All Type Of Branding. But This Mostly Depends On The Product Which Type Of Printing Does The Product Material Supports.

Q: How And When Should I Inform You About What Branding I Want?

Answer: You Can Add In Notes Session That You Want Branding On Your Order And Email Us With The Material Such As Logo ETC With Your Order Number In Subject. It Should Be Sent Before Processing Of Other Is Started Before Wide Range To Branding Can Only Be Done In Raw Material State Or Before Final Layer Of Pass Is Made.

Q: Do You Charge For Branding?

Answer: For Most Types Of Branding We Do Not But For Some Cases We Do; All Depends On The Material And Type / Complexity Of The Branding.

How long does it take to produce custom branded products?

2 – 3 days more are required in mass products. for small quality it depends on the time it takes for Finalization of design and price.

Are there additional cost for custom branding?

Price depends on your order type, kind of branding, Product type, Design of branding / product.
some products that have Standard design and default priced come with free logo or name branding option. most others have addition costs. Chat with us to know more about this.

What are requirements for custom branding?

Main requirement is that 100 piece of single item and for complete sets and kit the requirement depends on the branding type and product type.

The file format you accept for logos?

Common file formats for logos include vector formats such as AI, EPS, and PDF, as well as raster formats such as PNG and JPEG.

Can I see a proof of production?

Yes, depends on your ordering is process or not. But we can provide you Pictures of production. And final video before shipping.

Can I get a sample?

Yes, For verified company/clients samples are free and only shipping needs to be paid by client. For new customers Samples and shipping both needs to be paid by customer.

Payment Related Questions

Q: What Payment Methods You Support?

Answer: Currently We Are Only Accepting Bank To Bank.
We Are Trying To Add As Many Payment Methods Possible So You Can Easily Use Our Services.
You can contact us if you want to use other payment methods such as paypal or others.

For Small Quantity Orders  Such As Less Than 50 Piece 100% Payment Will Be Required Upfront. For Order Above 100 Piece 50 % – 70 % Percent Payment Will Be Required. Click Here To Read In Detail

Sample Order:

Q: How Can I Order Samples?

Answer: You Can Order Sample Using Any Chat Platform We Are Available On Facebook, Twitter, Telegram, LinkedIn, WhatsApp OR Email Us. All Links Can Be Obtained From Contact Us Page. More Methods Are On The Way To Reach Us.
Read More About Sample Ordering

Price Policies:

Q: What Does Your Charges/Pricing Include?

Answer: All Our Prices Are FOB.
(This Information Is Valid For Few Item / Quantity Orders)
Price Of Item, Tax, Packing Are Including In Pricing While Shipping In Calculated Separately. We Will Improve Shipping Charges Soon.
Note: High Quantity Orders From Our Web Store Are Processed On Factory Price And Are Cheaper Per Piece Than One Item Or Few Quantity Item Order. On Our Web Store We Are Trying To Keep No Minimum Order Quantity. So, You Can Benefit From It.
Note: We Do Provide C&F And CI&F Options As Well.

General Questions

Q: Where Is Your Company Based from?

Answer: Sialkot, Pakistan

Q: What Is Your Address?

Answer: AILC Building, Harrar, Wazirabad Road Sialkot, 51310, Punjab, Pakistan

Q: Do You Have Documentation For Exporting Items Or Manufacturing Product?

Answer: Yes, We Do Have Documentation And Registered As Company With Relevant Authorities. Check Verification Page At: Https://Www.Asianpanoramaltd.Com/Verification/ For More Information


*Some answer may not be complete correct. If keep on checking when a answer needs updating but some answer may be missed.

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